The Cape Town Journey : Rovos Rail (Northbound)

Will I require visas for my trip on board Rovos Rail?
Visas are required for passengers traveling though South Africa, Swaziland, Namibia, Zimbabwe, Botswana, Zambia and Tanzania on the various rail and air journeys. If you require a visa for a particular African country, the visa will still be needed even if you are only in transit through that country. It is the passenger’s own responsibility to ensure that they comply with any necessary visa or vaccination requirements. All passengers must be in possession of a full 10-year passport. Passengers traveling to Zimbabwe, Zambia and Tanzania will have their visas taken care of by Rovos Rail providing that full passport information is provided on the booking form. Please check with the relevant embassies or consulates in good time.
 
Are there different levels of accommodation on board?
The rebuilt sleeper coaches contain the most spacious train suites in the world, offering every modern convenience and comfort. The epitome of luxury, with handsome wood paneling and period Edwardian features, the air-conditioned suites accommodate two people offering the option of twin or spacious double beds. All are equipped with a writing surface and, for valuables, a personal safe. There is also a bar fridge filled with beverages of the passengers’ choice and room service is available 24 hours a day. In the en suite bathrooms original fittings combine with the modern technology of hot showers, hair dryers and shaver plugs. There are three levels of accommodation available. The Royal Suites, each of which take up half a carriage, are spacious and elegant, measuring about 16 sq meters in size (172 sq ft). Each has its own private lounge area and full bathroom with Victorian bath and separate shower. The Deluxe Suites (approx. 11 sq meters/118 sq feet) also accommodate two passengers in either twin or double beds and have a lounge area and en-suite bathroom with shower. A third level of accommodation, the Pullman Suite, is approximately 7 square meters (76 sq feet) in size and while it will include the identical bathroom to that of the deluxe suites, the bedroom will be smaller with a one up one down bed for twin requirements or a double bed for couples. During the day this can be converted into a comfortable couch. Please see our “Photo Gallery” for pictures of all suites.
 
Are all meals, drinks and excursions included in the price?
The rate includes accommodation, meals and excursions during the train journey, as well as alcoholic beverages while on board the train.

What type of cuisine is served on board?

There is an emphasis on fresh local ingredients and traditional dishes such as game are a specialty. Every morning you will enjoy a full breakfast with dishes cooked to order. A selection of cold meats, croissants, pastries, fresh fruit, yogurts, cereals and preserves make up a tempting breakfast buffet. For lunch and dinner there is a starter and a choice of fish, meat or vegetarian dishes, followed by a tempting dessert and these are complemented by a selection of excellent South African wines. All meals are served in one sitting only in the charming Victorian atmosphere of the Dining Cars.

   
Can you cater for special dietary requirements?
We will do our best to cater for special dietary requirements such as vegetarians, vegans, diabetics etc., provided a detailed request has been made at the time of your reservation. If a special request has not been made, the chefs will endeavor to prepare suitable meals with the ingredients available on board. We do however regret that we are unable to provide meals requiring strict religious observance in the preparation.
 
Do I need to leave a gratuity for the Rovos Rail Staff?
There will be an envelope addressed to the Train Manager in your suite which may, at your discretion, be used for gratuities.

Does Rovos Rail take children?
Rovos Rail does accommodate children but we ask parents to be mindful of the sophisticated adult atmosphere we endeavor to maintain. This is particularly pertinent to our long journeys.
 
Can disabled people travel on Rovos Rail?
We regret that the dimensions of the passages and layout of the train are not suitable for wheelchair-bound passengers. We are able to accommodate passengers with slight walking difficulties although we recommend that an able-bodied passenger accompany them. Should you have any special requirements please inform us at the time of booking.
 
Is there room in my suite for my luggage?
Yes there is enough space for 6 large suitcases. These can be stored on the overhead luggage rack or under the bed.
   
What is the dress code on board Rovos Rail?
During the day, the dress is smart, casual and comfortable. Attire that is more formal is worn in the evening on the “Pride of Africa”.  A jacket and tie is a minimum requirement, please.
 
Are there showers on board Rovos Rail?
All the suites have an en suite shower with the Royal Suites having a shower and a separate Victorian bath.

What currency do I need on board Rovos Rail?
Although Rovos Rail prices are all inclusive it is recommended that passengers have a small amount of Rands for on board or off-train purchases.
 
Can I smoke on board Rovos Rail?
You may smoke in the privacy of your suites or in the Club Lounge situated towards the rear of the Train. Smoking is strictly forbidden in all other parts of the Train.
 
What service can I expect on board Rovos Rail?
A dedicated Host/ess will be available for full 24-hour room service and bar facilities. He/she can be called on the phone in your suite. The Train Manager and Deputy Train Manager are on hand throughout the journey to help with any queries.
 
What languages do the staff speak on board the Train?
Mainly English with some German and Spanish.
 
Is there an on-board Gift Shop?
There is an on-board Gift shop situated in the Lounge Car/Royal Suite coach. Due to fluctuating exchange rates we prefer Rands or credit cards for any on-board gift shop purchases. We accept Visa, Mastercard, American Express and Diners Club.
   
Is there an on-board safe?
An electronic safe is provided in the cupboard in each suite.
   
Is there a laundry service on the train?
There is a LIMITED laundry service on board comprised of household washers, dryers and steam irons. The turn around time is 48 hours so the staff are not able to handle a week’s worth of washing.

Do you provide dressing gowns onboard? 
We provide a thick terry toweling one-size-fits-all gown plus slippers for each guest.

How is the temperature controlled on the Train?
All the public cars are fitted with gas-filled air-conditioning systems. Although each air-conditioner is individually controlled, where necessary we endeavor to maintain a standard internal temperature of between 20 to 21°C (70 to 72°F) throughout the journey. For the comfort of guests, each suite has and individual air-conditioner with individual temperature controls which range from 18 to 24°C (65 to 77°F). Fresh air intake is simply solved by opening a window! During cold periods, all systems are provided with heating cycles from the air-conditioning units, as well as under-floor heating and electric underblankets.
 
What is the electricity voltage on the Train?
The electricity on the train is as follows: 220V AC 50Hz. The plugs are 3 point round pronged wall plugs. International adaptors are also available on board.
 
Are there shaving plugs?
There are 110V 2 prong plugs for shavers.

Is there a TV on the train?
In keeping with the bygone era of the Train there are no televisions, radios, newspaper or Internet access.
 
Is there cell phone reception?
The reception is poor while the Train is moving, but does improve when we are stationery or near main roads. Please note that the use of mobile telephones and laptop computers is forbidden in all the public areas. Please use your phone and computer in the privacy of your suite.
 
Does the train have security?
When on board the train we encourage our guests to close the shutters and windows in the suites.  If left open the temptation provided for anyone standing on the platform might be too great.  Safes are provided in your suite for valuables. The train doors in the passages are all locked from the inside. Your suite door can also lock from the inside.
 
Is there secure parking at Rovos Rail Station at Capital Park in Pretoria?
Yes there is but Rovos Rail cannot be held liable for the safety of your vehicles or any possessions left in the vehicles.

Will I need insurance for my trip?
Yes, travel insurance is strongly advised.
 
Do I need to take anti-malaria medication?
Anti malaria precautions are advisable for travel to Africa. Please consult your medical practitioner.